Communication, Concerns and Complaints

Communication, concerns and complaints

Rationale

Our education system is based on partnership. For this partnership to be effective it is necessary that all parties are informed and empowered to contribute to the partnership.

Student, staff, parental and community concerns are to be recognised and resolved fairly, thoroughly and promptly in order to ensure confidence in school processes and the best educational outcomes for students. 

Guidelines

The Board of Trustees and management will provide opportunities for community and staff feedback on specific issues.

1. Communication with parents, officials, representatives of educational organisations, as well as other organisations with which the school has a relationship is, as a rule,  delegated to the Principal.
2. Other significant information will be posted on our website.
3. Board of Trustees meeting dates will be published on the website.
4. Interviews with the media and the distribution of media releases on any matter which involves the School is, as a rule, delegated to the Principal.

The School will make a genuine effort to resolve promptly all concerns or complaints, whether they are written or verbal.

1. Concerns and complaints will normally follow the process set out in the Complaints Procedures (see Appendix 7) unless there are culturally specific circumstances which require a different process. The complaints policy and procedure will be available on the School website.
2. Formal complaints which may require a legal response should be made in writing and addressed to the Principal who will follow the process set out in the Complaints Procedures.
3. The Principal will report serious complaints to the Chairperson of the Board of Trustees. Legal requirements and the procedures of any related employment agreements will be adhered to.
4. Complainants have a right of appeal to the Board of Trustees if dissatisfied with the outcome of the Complaints process.
5. The Principal will maintain a secure central file of all formal complaints.

Supporting documentation

Download the Concerns and complaints procedure (Appendix 7)